Specialist units for care and disability facilities; reporting grievances and providing advice

The Bavarian Care and Housing Quality Act (PfleWoqG) stipulates that residents of fully inpatient care facilities and facilities for the elderly, with the exception of guests in day or night care facilities, as well as special forms of integration assistance housing in which integration assistance services are provided or maintained, are protected from impairment by the monitoring and inspection activities of the Specialist Units for Care and Disabled Facilities - Quality Development and Supervision (FQA).

The specialist units based at the district administrative authorities monitor, among other things, the protection of the dignity, interests and needs as well as the cultural, ethnic, gender and sexual identity of the residents, the appropriate quality of housing, care and support, the self-determination, independence, personal responsibility and participation in the life of society of the residents as well as the deployment of sufficiently professionally qualified and personally suitable staff. The state supervisory authority must be notified of the intention to operate an inpatient facility or special residential form of integration assistance at least three months before the planned start of operations, as well as, for example, its closure, relocation, change of type or number of beds and change of management.

The PfleWoqG also contains regulations for hospices, short-term care facilities, self-managed and provider-managed outpatient assisted living communities for people in need of care and assisted living groups for people with disabilities.

The specialist unit performs advisory and information tasks as well as monitoring and control functions. It can inspect fully inpatient facilities and special forms of accommodation at any time without prior notice, request certain information and issue orders if deficiencies are identified. These can range from requirements to remedy individual deficiencies to a ban on admission, employment bans and a ban on operation.

• Act on the Regulation of the Quality of Care, Support and Housing for the Elderly and Disabled (Care and Housing Quality Act - PfleWoqG)
• Ordinance on the Implementation of the Care and Housing Quality Act and Further Training in Nursing and Midwifery (AVPfleWoqG)

• Contact persons and specialist centers for care and facilities for the disabled (FQA)
• Patient and Care Commissioner of the Bavarian State Government

  The Patient and Care Commissioner of the Bavarian State Government sees himself as the voice of patients, those in need of care and their relatives, as well as all professional and voluntary caregivers. He works across departments and suggests suitable improvements in the area of "health and care". It is available as a point of contact and deals with concerns addressed to it.

  Further information and all contact options can be found on the website.

  The function of the representative is defined in the Bavarian Representative Act.

• Stat. care facilities in the district of Bad Tölz-Wolfratshausen
• Stat. facilities for people with disabilities in the district of Bad Tölz-Wolfratshausen