Care; advice for people in need of care and their relatives and dependents

Please note in particular our information under:

  • Brief description

    Among other things, district offices, independent cities and districts offer free advice for people in need of care and their relatives.

  • Description

    For those in need of care and their relatives, the following offices in particular offer free advice in addition to the district offices, independent cities and districts (in some cases also for those involved in setting up services):

    • Carrier of statutory health and long-term care insurance
    • Care advice service in Bavaria as the first point of contact across all health insurance funds on behalf of the statutory long-term care insurance funds in Bavaria (telephone number: 0800-7721111)
    • Medizinischer Dienst (MD) Bayern - "Servicetelefon Pflege" especially for questions about the assessment and the care report (by telephone Monday to Friday from 8.00 to 18.00 on 089/159060 5555 and at any time by e-mail at pflegeinfo@md-bayern.de)
    • Compass private Pflegeberatung GmbH on behalf of the private long-term care insurance companies
    • Care support centers
    • Specialist agencies for family caregivers
    • Specialist centers for dementia and care
    • Patient and Care Commissioner of the Bavarian State Government
    • Care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (telephone number: 030/20 17 91 31; e-mail: info@wege-zur-pflege.de)

    Care advice from the care insurance funds

    The task of long-term care advice provided by the long-term care insurance funds (Section 7a SGB XI) is in particular to

    • to record and analyze the individual help and support needs of the person in need of care,
    • to draw up a supply plan,
    • to work towards the necessary measures and the further implementation of the supply plan,
    • adjust the pension plan if necessary,
    • provide information about services to relieve the burden on caregivers.

    Care support centers

    The care support centers, which can be set up by the care and health insurance funds together with the rural districts and independent cities and also the districts,

    • offer comprehensive and independent information and advice on the rights and obligations under the German Social Code and on the selection and use of social benefits and other assistance provided for under federal or state law,
    • coordinate all health-promoting, preventive, curative, rehabilitative and other medical, nursing and social assistance and support services that can be considered for care and support close to home and provide assistance in accessing these services, and
    • ensure the networking of coordinated nursing and social care and support services.

    Specialist agencies for family caregivers

    The specialist centers are advice and contact points for family caregivers of elderly people in need of care and support them with psychosocial advice, (long-term) support and relief services (work with relatives). In addition, many specialist centers offer everyday support for family caregivers, such as family groups, care groups and volunteer support groups.

    Specialist centers for dementia and care

    The regional specialist units for dementia and care set up in all seven administrative districts support the establishment and expansion of advice and support structures as well as their local networking - with the assistance of the supra-regional specialist unit for dementia and care in Bavaria. This applies in particular to the topic of "dementia" and the Bavaria-wide recognized offers for support in everyday life, which serve to relieve the burden on those in need of care and caring relatives. Since 01.01.2021, it has also been possible for the services to be provided by individuals subject to certain quality criteria, whereby the specialist offices are responsible for registering volunteer individual helpers.

    Nationwide care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth

    On 030 / 20 17 91 31, the care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth provides advice on all aspects of care, e.g. on health and care insurance benefits and the statutory leave of absence from work for family carers. The care hotline also offers help in critical and stressful situations. If required, the advisors can also put you in touch with local advice and support services.

    The care hotline is available from Monday to Thursday between 9 a.m. and 6 p.m. on 030 / 20 17 91 31 and by e-mail at info@wege-zur-pflege.de. Telephone consultations are anonymous and confidential. You can find further information on the advice offered by the care telephone under "Further links".

    Special information for - District of Bad Tölz Wolfratshausen

    The district administration office has published all the advice centers and care services, care homes and support services located in the district in the Social Guide/Senior Citizens' Compass. This is available in printed form and you can find the online version under further links.

  • Further links


Responsible departments

Responsible employees